HUSTLERS Watches is committed to making your shopping experience a success and is offering free returns. If you are not 100% satisfied with your online purchase, we will accept returns of unworn merchandise for up to 30 days from purchase for a full refund. We offer free and easy returns for all domestic and international orders over $100 USD.

Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

All online orders must be returned via the method described below.

** For international returns under $100 USD, the customer is responsible for return shipping.

** Custom timepieces and engraved or embossed items are considered final sale. No returns or exchanges accepted.

Receive a damaged item? Please reach out to our Customer Support team at support@hustlersny.com and they will help resolve the issue.

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.